Terms and conditions of the Booking Contract
These terms and conditions (the "Booking Contract") bind the owner or manager of the property ("we", "us" and "our") and the traveler or travelers who reserve our property (the "Accommodation") through any online or offline marketing channel (the "Website"). Each such reservation is referred to in the Reservation Agreement as “Reservation”. References to "you" or "your" are direct references to the person making the reservation and to all members of the group of travelers.
All reservations will be subject to the reservation contract. This Booking Agreement and the confirmation emails you receive will contain the entire agreement between you and us. They form the basis of the contract we agree to, so we recommend that you read them carefully. Nothing contained in this Reservation Agreement affects the customary rights that are provided by law.
The payment agent you have used depends on each online marketer (Booking.com, Tripadvisor, ISHOLIDAYS, Holiday-lettings, HouseTrip, Homeaway, Airbnb or any other that you have chosen ("Website"). But if you have booked directly With us the payment agent that we will use for your reservation will be Global Incoming Rentals SL, ("ISPROPERTIES"), registered at Avenida Joan Miró 3, office D, 07014 Palma de Mallorca, Spain.
In order to avoid any kind of doubt, you acknowledge and accept that the provider of the Accommodation is us, ISPROPERTIES.
Making the reservation
You can make a reservation in two ways. First of all you can:
• book an Accommodation making the payment specified in the initial budget that we will provide you through the Website (the “Budget”) together with the reservation fee (if applicable) that you must pay to ISPROPERTIES once we have accepted your reservation request. The Reservation will have been made and this Reservation Agreement will be effective once ISPROPERTIES has received or the payment of the reservation fee (if applicable) (if applicable) and the initial Deposit (as defined below), or the payment of the full amount, and when, also, you have received an email confirming the reservation and including the Cancellation Policy (as defined below). Second, you can
• send us a reservation request through the Website (“Reservation request form”) and make the full payment of the Accommodation or pay the initial Deposit, as well as the reservation fee (if applicable) to ISPROPERTIES. The Reservation will have been made and this Reservation Contract will be effective once ISPROPERTIES has received the full payment of the accommodation or the initial Deposit, as well as the reservation fee (if applicable).
If the Budget or Reservation Request Form requires that you:
• make the full payment of the Reservation, then you must pay it, together with the reservation fee (if applicable, to ISPROPERTIES on the due date; or
• You must pay ISPROPERTIES the initial deposit (the “Initial Deposit”) followed by the outstanding amount (the “Outstanding Amount”) within the terms specified.
• You must pay the applicable damage deposit (the "Damage Deposit"), the cleaning fee or any other ("Other fees") mentioned in the confirmation email as part of the full payment or payment of the Pending Amount ( whatever corresponds).
• You should carefully check the details of the Budget or Reservation Request Form before making any payment to ISPROPERTIES in connection with the reservation, as well as the confirmation email, and inform us immediately in case of any error or omission.
Payment of the reservation
If you have only paid the reservation fee (if applicable) and the initial Deposit, you will have to make the payment of the Pending Amount to ISPROPERTIES, in addition to the Damage Deposit or Other applicable fees, within the agreed period, prior to the date of arrival that has been specified in the confirmation email "Arrival date". If you do not make the payment of the Pending Amount in full and within the deadline, we will be assisted by the right to treat the Reservation as if you had canceled it and the Cancellation Policy (as defined below) will apply.
If you cancel or modify the reservation
If you need to cancel or modify the Reservation, you must notify us or email us as soon as possible. The link to the Booking page that appears in the confirmation email will also allow you to make a cancellation through the Website. However, you must contact us before canceling in this way. Neither cancellations nor modifications will take effect unless we receive confirmation from you. It will be the cancellation policy described in the confirmation email ("Cancellation Policy") that the Reservation applies, and ISPROPERTIES will refund the corresponding amount in accordance with it.
• do not pay us the Pending Amount in accordance with the terms specified in the Cancellation Policy, or
• If you do not arrive at the accommodation within 24 hours of your corresponding arrival time without notifying us, we will be assisted by the right to consider that you have canceled the Reservation and that the Cancellation Policy must be applied.
If we cancel or modify the reservation
Once the reservation has been agreed between you and us, it is normal that it is not necessary to make any modification to it. However, unforeseen events may arise or it may be necessary to make changes or, occasionally, cancel Reservations. If this happens, we will contact you as soon as reasonably possible and inform you of the modification or cancellation of the Reservation. If we cancel the Reservation, ISPROPERTIES will refund the amounts that you have already paid. However, we are not responsible for reimbursing you for any fees you have paid to third parties in connection with your vacation (including but not limited to travel, leisure, activities or insurance).
On the arrival date of your vacation, you can appear at the accommodation after the time that we have specified. On the departure date, you must leave it at the time that we have specified. We will notify you of these hours in writing prior to the date of stay.
If your arrival is delayed, you should contact the person whose contact details are provided in the booking confirmation email so that arrival can be arranged differently. If you do not, you run the risk of not being able to access the Accommodation. If at noon the day after the arrival date you have not been able to appear at the Accommodation and you have not notified us in advance of the delay, we may consider that the Reservation has been canceled and we will not be obliged to refund the amounts that you have already given us subscriber. See the Cancellation Policy for more information.
You agree to abide by the rules set forth in the manuals on the accommodation that are available in the Accommodation itself or those that we ourselves specify in a reasonable and occasional manner. Likewise, you accept the obligation to ensure that all members of your group respect these rules. You agree to take care of the Accommodation and the equipment and furniture and leave it in good condition, including items such as kitchen equipment and dishes.
You agree not to cause damage to the walls, doors, windows or any other element of the Accommodation or to act in such a way that it can be considered reasonably annoying for us or for any other person occupying the immediate or neighboring properties.
You agree to take all necessary precautions to safeguard your belongings while in the Accommodation.
You agree to ensure that all members of your group are covered by comprehensive travel insurance (including cancellations, flight delays, loss and damage of luggage or other belongings) and health insurance (covering transportation and repatriation).
It will not allow more people to stay overnight in the Accommodation than those expressly authorized. Neither can you significantly change the composition of the group of travelers during your stay in the Accommodation or introduce a pet into it, unless we grant you permission in advance. If you do so, we may deny you access to the Accommodation or require you to leave it.
Any of these circumstances will be considered as a cancellation of the Reserve by you and will release us from any obligation to reimburse you for the amounts previously paid to us. Any possible refund will be at our sole discretion.
You agree to allow us or any of our representatives access to the Accommodation at any reasonable time during your stay to make essential repairs, in case of emergency or to ensure that the terms of this Booking Agreement are respected.
For us, the peace and quiet of other residents is the most important thing. PLEASE KEEP NOISE TO A MINIMUM. IMPORTANT: 50% of the deposit will not be returned if neighbors complain of noise or bad behavior.
Make sure all lights on appliances, water, and windows are closed. Be planet friendly!
Lost keys, € 75 penalty.
Standard check-in times for most villas are at 4:00 p.m. and the departure time is at 12:00 p.m. unless otherwise stated. Early arrivals or late departures are subject to villa availability and can also be arranged in advance with the owner. Additional charges may be imposed.
You should also note that only the specified number of guests during the time of booking is allowed in the villa. Additional guests will be charged a fee if the villa can accommodate more guests. Otherwise, they are simply not allowed to stay. And they will be asked to leave the department.
If the guest incurs damages or has outstanding balances, the amount will be deducted from this deposit.
The owner of the villa reserves the right to ask guests to leave the premises in the face of evidence of misconduct and misbehavior. In such cases, no refund will be granted to the guest for the amount paid for the rental of the villa.
Illegal substances and activities are strictly prohibited, including the use of illicit drugs, prostitution, gambling. And possession of firearms and dangerous weapons.
Most of the villas are located in private neighborhoods and guests are expected to behave in accordance with good conduct and behavior at all times within the premises. Smoking is prohibited in most villas unless otherwise permitted.
Garbage should be deposited in street bins. Be friendly to the planet, separate the garbage according to your recycling. 50 € of the deposit will not be returned if we have to take care of your garbage.
As a guest, I accept all the rules mentioned in this document. And I authorize Global Incoming Rentals SL to take from my credit card the amounts corresponding to the penalties incurred.
Return of Damage Deposit
Once the house has been inspected once the guest has left, all damage that the guest has generated during their stay will be deducted from the damage deposit. If there is no damage, the damage deposit will be returned in full within a maximum period of 5 days from the end of the stay. This refund will be made by bank transfer to the account that the guest has indicated.
We have done our best to make sure you have a memorable vacation. However, if there is any reason for complaint, it is important to take appropriate measures as soon as possible to correct it.
If any problem arises, it is essential that you contact us so that we can resolve it quickly.
It is often very difficult (and sometimes impossible) to resolve problems properly unless they are reported promptly. The normal thing is that if you communicate to us during your stay in the Accommodation the deficiencies that you observe, we can solve them immediately.
Specifically, complaints about matters of a temporary nature (such as those related to the preparation of the accommodation or heating) will not be analyzed unless you notify us during the stay.
If it is impossible to resolve any complaint during the stay, you must write or send us an email with all the details within 5 days after the conclusion of the Reservation.
To avoid any type of doubt, remember that if you wish to make any complaint related to the Accommodation Reservation, you should always contact us.
Our maximum responsibility for the losses that you may suffer as a result of the infringement of this Booking Contract by us is strictly limited to the amounts that we have received for the Booking. We will not be liable for any loss or damage that is not the foreseeable consequence of a breach by us of this Booking Agreement. Losses will only be considered foreseeable if both you and we have had the possibility to foresee them at the time we confirmed the Reservation. The Reservation is made as a consumer for the purpose of spending a vacation, so you agree that we do not assume any responsibility for professional or business losses that you may suffer.
To avoid any kind of doubt, remember that ISPROPERTIES will not assume any responsibility in case of:
• incidents that may arise between you and the Website in relation to the Reserve;
• the non-payment of amounts derived from errors in the payment solution provided by a third party;
• the rejection of any payment by you from a third-party payment solution provider. Nothing contemplated excludes or limits in any way our liability in the event of death or personal injury that occurs as a result of negligence or fraudulent misrepresentation committed by us or any other cause that we cannot exclude or limit or attempt to exclude or limit. under applicable law.
Law and jurisdiction
This reservation Contract (including the non-contractual obligations derived from it) will be governed by Spanish law and any controversy that arises between the parties will be settled exclusively before the courts of Spain corresponding to the place where the property object of the reservation is located. . However, when consumer regulations are mandatory for this Contract and it establishes a different law and / or competent court than the previous ones, said legal provisions on applicable law and / or competent court will apply to the Contract.
You may not transfer the Reserve or any rights or liability arising from this Booking Agreement to any other person without our prior written consent. If at any time it is considered that the fulfillment of any provision of this Booking Agreement is not required for any reason, under the applicable law, said provision should be considered omitted; however, this will not affect the possibility of demanding compliance with each and every one of the remaining stipulations.
This Reservation Agreement, the cancellation policy and the confirmation email contain the complete agreement that mediates between you and us in relation to the Reservation and will replace any previous agreement, provision or discussion that we have maintained, whether in writing or loudly.
From what has been said or written during the negotiations between you and us before receiving the confirmation email, no statement, commitment or promise, explicit or implicit, may be inferred or extracted, apart from what is expressly provided in this Booking Agreement.
In the event of incorrect statements made by the other party that have motivated the acceptance of this Booking Agreement (except in the case that they were made fraudulently), the parties may not claim additional compensation beyond that which corresponds to them.
The breach of contract of the other party, as described in this Booking Contract. We will not be considered to have incurred in a breach of the Reservation Contract nor will we assume the responsibility derived from errors or delays in the provision of services when they are due to circumstances beyond our control possibilities, including, among others, phenomena such as floods, fires, explosions or accidents.